FAQs

Frequently Asked Questions:

  • 1
    What is a Virtual Run?

    A virtual race is a race that can be run (or walked) from any location you choose. You can run, jog, or walk on the road, on the trail, or on the track, or even at another race. You get to run your own race, at your own pace, and time it yourself, and your medal will be shipped directly to you.

  • 2
    How does Virtual Racing work?

    Choose your race, complete your run and we’ll send you our fabulous bespoke medal to you.

  • 3
    I don’t live in Malaysia, can I sign up your race?

    Yes! We welcome racers around the world! Just make sure your mailing address is correct and complete, and we’ll ship your medal to your door.

  • 4
    Is there any restriction on how, where and when I can complete my race?

    No, there are no restrictions whatsoever in terms of where or when you choose to go virtual racing. You are able to complete your run on pavements, forests, running tracks, beaches, hills, on holiday or at another race, but please be careful, stay safe, use your best judgement and wear high-viz clothing if running at night.

  • 5
    I’ve signed up for the run, now what happens?

    Find your good and convenient time, and complete the virtual run. Have fun!

  • 6
    Should I dress up?

    That is entirely up to you. We encourage you to have a proper sportswear for your own safety. Use your best judgement and wear high-viz clothing if running at night.

  • 7
    How do I keep track of my time/pace?

    Our mobile app is designed with tracking feature. Download and use it to track your actual running time and pace.

  • 8
    I’ve completed my virtual run, now what?

    Savor the glory! We’ll send your medal to you, please look up for it! Be sure to post to Facebook/social media as well, we’d love to see that!

  • 9
    How long does it take to receive my medal?

    We aim to send out medals and goody bags within 48 hours of your race completion, so medals should be with most people within 5-7 working days. Occasionally we may be waiting on medals to be delivered to us from our manufacturer. In those instances, we will make this clear to anyone before entering the race and will also give an expected delivery date. Medals will then be dispatched to runners who have completed the race as soon as they have arrived. If you feel you should have already received your medal based upon the information above, please contact us and we will get back to you asap.

  • 10
    How frequent will Vrun World release new race?

    We plan to have a new event every month, however past races may also remain open until the race capacity has been reach (this may differ by race).

  • 11
    I have an idea of an awesome medal. Can I share it with Vrun World?

    Yes, of course! We welcome new and great ideas for new runs and will look into putting it forward! Please contact us.